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Calgary’s Heat Pump Repair Specialists

Heat Pump Repair Calgary — Trusted Service Since 1996

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FAST DIAGNOSTICS.
RELIABLE REPAIRS.

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CERTIFIED TECHNICIANS.
EXPERT SOLUTIONS.

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UPFRONT PRICING. NO SURPRISES

Heat pump not heating, cooling or defrosting? ProStar finds the cause, quotes the price up front, and fixes it right.

We repair ductless, cold-climate and dual-fuel heat pumps of every major brand. Most Calgary repairs cost $150 to $1,500, and you approve the price before work starts. Same-day service is available, plus 24/7 emergency help.

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RAPID RESPONSE
Same-day heat pump repair near me service.

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SKILLED TECHNICIANS
Certified and factory-trained experts.

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FAIR PRICING
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24/7 EMERGENCY SERVICE
Available when you need us most.

Call (403) 250-7232

Talk to a Calgary heat pump technician today.

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RAPID RESPONSE
Same-day visits for most issues.

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SKILLED TECHNICIANS
Experts in every major brand.

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FAIR PRICING
Written estimate before we start.

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24/7 EMERGENCY SERVICE
Help when your heat goes out.

Signs You Need
Heat Pump Repair

If you notice any of these, don’t wait for a full breakdown:

Residential home heating and thermostat temperature control icon

Not heating or cooling

System runs but fails to maintain set temperature

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Higher energy bills

System works harder due to inefficiency or malfunction

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Frequent cycling

Turns on and off every few minutes without finishing a cycle.

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Ice on outdoor unit

Thin frost is normal. Thick ice that stays after defrost is not.

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Unusual noises

Grinding, squealing, or rattling sounds during operation

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Water leaks around indoor unit

Condensate drain clogs or refrigerant leaks causing water damage

Don't wait for a breakdown in Calgary's cold. Call us today.

Heat Pump Repair Cost — Transparent Pricing

Most Calgary heat pump repairs cost between $150 and $1,500, depending on the part and the labour involved. Here is what drives the price:
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Diagnostic Assessment

We test the whole system to find the real cause, so you only pay for repairs you need.

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Parts Replacement

Capacitors cost the least. Refrigerant leaks and compressors cost more.

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Labor Complexity

Specialized tools or major disassembly mean more labour time and cost.

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System Age and Condition

Older units may require more frequent repairs; sometimes replacement is more cost-effective.

Get a clear, written price before any repair begins.

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Why Choose ProStar For Heat Pump Repair Calgary?

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Experienced Technicians

Our technicians repair every major heat pump brand and know how these systems handle Calgary winters.

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Prompt Service

Same-day service is available for most heat pump problems.

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Transparent Pricing

No hidden fees. You see the price before we start work.

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Quality Parts

We use OEM or high-quality replacement parts to ensure lasting repairs.

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Quality Parts

We use OEM or high-quality replacement parts so repairs last.

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24/7 Emergency Repairs

No heat at 2 a.m.? We're available around the clock for emergency service.

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Customer Satisfaction

Our commitment to quality workmanship and customer service has earned us a trusted reputation in Calgary.

📞 Ready to restore yourheat pump’s performance?

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Common Heat Pump Repairs We Handle

Heat Pump Problems in Calgary Winters

Cold snaps and chinook freeze-thaw cycles are hard on heat pumps. Common cold-weather problems:

Frozen outdoor coil after heavy snow or freeze-thaw

Defrost control or sensor failure

Snow or ice drifts blocking outdoor airflow

Low refrigerant that gets worse in extreme cold

Backup heat or furnace not switching on

How Our Heat Pump Repair Works

Book

Call or book online. Same-day visits are available for most issues.

Diagnose

We test refrigerant, electrical and defrost components to find the cause.

Approve the price

You get a written estimate and repair options before work begins.

Repair and test

We fix it, test the full system, and explain what we found.

Should You Repair or Replace Your Heat Pump?

Heat pumps typically last 10 to 15 years. Here is how to decide:

Repair usually makes sense if:

Consider replacing if:

Thinking about a new system? See our heat pump installation.

Quick Symptom Guide

Symptom
Likely cause
What to do
Urgency
Weak or no heat
Low refrigerant, failed capacitor, dirty filter or coil
Check filter and breaker, then call
High in cold weather
Ice on outdoor unit
Failed defrost control, blocked airflow, low refrigerant
Clear snow around it. Don't chip ice.
Call today if ice stays thick
Short cycling
Thermostat issue, low refrigerant, wrong sizing
Call a technician
Medium
Loud noises
Loose panel, failing fan motor or compressor
Turn off and call
Medium to high
Higher bills
Dirty coil, low refrigerant, failing part
Replace filter, book a diagnostic
Low to medium
Water at indoor unit
Clogged drain, frozen coil
Turn off and call
Medium

Calgary Homeowners Share Their Experiences

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Ronnis Alonso Pulgaron profile picture
Ronnis Alonso Pulgaron
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent service from ProStar Plumbing & Heating! From the very first call, the customer service team was attentive and helpful, setting a great tone for the whole experience. The technicians were very fast, professional, and easy to work with. They gave me several options for the repair and handled everything with great attention to detail. Definitely a local company you can trust to get the job done right the first time! 5 stars!
Posted on Google Google
Tatiana Ksenicova profile picture
Tatiana Ksenicova
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Shawn was very professional, efficient and friendly, I highly recommend Prostar Plumbing services.
Posted on Google Google
Victor Bolivar profile picture
Victor Bolivar
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Shawn from ProStar did a great job. Excellent customer service from start to finish. He explained a few repair options, replaced my sink, and fixed the shower water handle issue quickly and professionally. Honest, helpful, and easy to deal with. I would definitely recommend ProStar’s services.
Posted on Google Google
Carmelle Alba profile picture
Carmelle Alba
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We highly recommend Tyrone! He was very accomodating to questions, he explained everything very well. He was very knowlegeable about the system and carefully inspect everything and makes sure he gets the right diagnosis. He was very enthusiastic and respectful too. Lastly, he cleaned up very good and make sure everything is tidy before leaving. Highly recommeded!
Posted on Google Google
Migdalia García profile picture
Migdalia García
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Prostar guys replaced our old furnace and hot water tank and the experience was seamless. From the initial quote to the final walkthrough, the team was incredibly knowledgeable. Professional, transparent about pricing, and they even cleaned up so well you’d never know they were there. Top-tier service!
Posted on Google Google
Carlos Campos profile picture
Carlos Campos
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Best service ever! I strongly recommend Prostar. If your priority is to get things done professionally don't look somewhere else. They use the best materials and the best quality of the equipment they recommend. Their technicians are highly trained and very knowledgeable. Customer service is amazing when you call , every person knows how to treat a customer. If you have concerns about your old equipment, give them a call before it is broken!!
Posted on Google Google
VM Buitrago SB profile picture
VM Buitrago SB
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I once again needed Prostar assistance and every single time they provided excellent service from the first call you make all the way till the job is complete. Darcy and Shawn have great experience and are very reliable. Amazing company. I called them to request their services and they were very friendly and polite, sent someone right away to my house to check my furnace and AC, once he arrived the service was top notch, friendly, professional, efficient and effective. I recommend them to anyone needing any of the services they provide, they always explain the options and information clearly. Thank you again for the help, you guys are wonderful and professional and I know you stand behind the work you do always. I wish I could give more stars than 5⭐️⭐️⭐️⭐️⭐️
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Trustindex verified that these reviews were published on ProStar Plumbing & Heating's Google Business Profile. Learn more
PEX water supply lines and drain plumbing rough-in behind bathroom wall ProStar customer service dispatch team in the Calgary office Plumber inspecting drain pipes and garbage disposal under kitchen sink
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Financing Options

Don't let a surprise repair bill hold you back. Ask about flexible financing:

No- or low-interest plans

Zero down payment options

Flexible monthly payments

Quick approval process

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Frequently Asked Questions

We offer same-day heat pump repair near me service for most issues, ensuring minimal downtime.
Costs vary depending on the problem but typically range from $150 to $1,500. We provide upfront quotes before any work begins.
Yes, our technicians are trained to service all major brands including Carrier, Lennox, Trane, Goodman, and more.
Due to the complexity and safety concerns, professional repair is recommended to ensure proper diagnosis and repair.

A technician inspects the indoor and outdoor units, tests the electrical and refrigerant components, and finds the cause. You get a clear estimate before any repair starts, and many repairs can be completed in one visit when the part is available.

Confirm the thermostat is set to the right mode and temperature, check that the breaker hasn’t tripped, replace a dirty air filter, and clear leaves or snow from the outdoor unit. If the problem continues, turn the system off and call a technician.

Light frost is normal, because heat pumps run defrost cycles in cold weather. Thick ice that stays after a defrost cycle, or ice on the indoor unit, points to a problem such as a failed defrost control, low refrigerant, or restricted airflow and needs a technician.

Heat pumps typically last 10 to 15 years. If your unit is older than that, needs frequent repairs, or the repair would cost close to half the price of a new system, replacement often makes more sense. A technician can compare both options with you.

A short burst of cool air during a defrost cycle is normal. If it keeps blowing cold air, the cause could be the wrong thermostat mode, low refrigerant or a faulty reversing valve. Turn the system off and call us.

A failed defrost control or sensor, low refrigerant, or snow blocking airflow are the usual causes. If thick ice builds up and doesn’t clear, switch the system off and book a repair before it damages the coil.

Yes. Many modern cold-climate models are rated to heat at around -25°C, though output drops as it gets colder. Many Calgary homes pair a heat pump with a furnace so backup heat takes over on the coldest days.

Many manufacturers cover parts, but not labour, for a set period. Have your model number ready and we’ll check your coverage before you pay for a part that may be covered.

Contact ProStar Today for Heat Pump Repair Calgary

Calgary's trusted heating and cooling contractor serving homeowners since 1996
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24/7 Emergency Service

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No Overtime Charges

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Certified Technicians

Schedule your heat pump repair service now and restore your home’s comfort.

Serving Calgary, Bearspaw, Springbank, Crowfoot & West Hills
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